Terms & Conditions

CANCELLATIONS

In the event of cancellation of a hire by the hirer the following scale of charges will apply:
1. Cancellation more than 7 days in advance – No charge
2. Between 7 days and 48 hours – 50% of the hire charge
3. Within 48 hours – full charge, no refund

CONDUCT ON VEHICLE AND DAMAGE

The driver is responsible for the safety of his vehicle and passengers and must be allowed to decide what conduct and behaviour is permissible in the vehicle. Standing on seats or on the roof is not permitted and the hirer will defray the cost of making good any damage done to the vehicle by passengers.

LUGGAGE, EQUIPMENT, PERSONAL BELONGINGS ETC.

There is room for reasonable amounts of baggage and equipment which will be carried at the discretion of the driver. All items are carried at the passenger’s risk and the Company will not be responsible for any loss or damage however caused, it is the passenger’s responsibility to properly insure their luggage, personal effects, etc. against loss or damage.

LOST PROPERTY

All articles are deposited at the Riviera Executive Travel Ltd head office, to which all enquiries should be addressed. A handling charge will be made for each item.

LEGAL PROVISIONS

The Road Traffic Act 1960 and other statutory provisions regulate the hiring of the vehicle, its use and the conveyance and behaviour of passengers. The hirer undertakes to comply with all laws and regulations relating to contract operations.

DRIVERS HOURS AND REST PERIODS

All regulations related to drivers’ hours and rest periods must be complied with.

CHILDREN

Children are carried in accordance with the provisions of the relevant regulations.

ALTERATIONS TO CONTRACT

The Company accepts no responsibility for the non-observance of any alterations to the hiring arrangements unless agreed to and confirmed in writing by the Company beforehand.

ROUTES AND TIMES

The shortest and most direct route in both directions will be taken unless otherwise specified and you will be liable for any extra time incurred or mileage covered to meet a party’s requirements, in addition to those quoted for.

RESPONSIBILITY

The Company does not guarantee to complete any journey in any given time and, apart from the cover conferred by the compulsory statutory insurance against third party risks as required by Section 151 of the Road Traffic Act 1960 and Section 148 of the Road Traffic Act 1972, it does not accept responsibility for any loss, damage, inconvenience, injury or death arising from any accident, breakdown or delay attributable to response beyond the control of the Company.

USAGE

The vehicle must be used only by the Hirer and may not be sub-let without the Company’s prior written consent. The Hirer must also advise all the passengers in advance of the Conditions of carriage.

SEATING

No vehicle may carry any passenger in excess of the authorised seating capacity visually displayed within the vehicle.

VEHICLES

The Company reserves the right to substitute other operators’ vehicles for its own to carry out any journey, if necessary.

NOTICES

No unauthorised bill, poster or placard may be displayed on any vehicle.

NATIONAL EMERGENCY

In the event of a National Emergency, strike or for any reason beyond the control of the Company, the Company reserves the right to cancel any booking and to refund any monies paid without further obligation.

COMPLAINTS

Complaints regarding the Companies vehicles, drivers or officials or concerning any other matter relating to the contract should be made, in writing within 14 days, to Riviera Executive Travel Ltd, Unit 17 Brick knoll park, Ashley Road, Herts, Al1 5UG.

VARIATIONS OF CONDITIONS OF HIRE

No agent or employee of Riviera Executive Travel Ltd nor any customer or hirer, is empowered to vary the Conditions of Hire in any way whatsoever. Any variation will only be deemed binding upon the Company if confirmed in writing by the Company and signed by the Company Secretary.

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